Privacy & Cookie Policy

Last updated: 1 March 2026

1. Introduction

The Three Sisters Hotel ("we", "us", "our") is committed to protecting your personal data and respecting your privacy. This Privacy and Cookie Policy explains how we collect, use, and protect your personal information when you visit our website at tca.ee or make a booking with us.

We comply with the General Data Protection Regulation (GDPR) and applicable Estonian data protection laws.

2. Data Controller

The data controller for personal data collected through this website is:
The Three Sisters Hotel
Pikk 71, Tallinn, 10133, Estonia
Email: reservations@threesistershotel.ee
Phone: +372 588 06128

3. What Data We Collect

We may collect the following types of personal data:

• Contact information (name, email address, phone number)
• Booking information (dates, room preferences, special requests)
• Payment information (processed securely via our booking partner)
• Communication records (emails, contact form submissions)
• Website usage data (via Google Analytics — see Cookie Policy below)

4. How We Use Your Data

We use your personal data to:

• Process and manage your hotel reservation
• Communicate with you about your booking
• Respond to enquiries submitted via our contact form
• Improve our website and services using anonymised analytics data
• Comply with legal obligations

5. Cookie Policy

Our website uses cookies to enhance your browsing experience and to collect analytics data. We use the following types of cookies:

• Essential cookies: Required for the website to function properly (e.g., language preference storage).
• Analytics cookies: We use Google Analytics (GA4) to understand how visitors interact with our website. Google Analytics collects anonymised data about page views, session duration, and user behaviour. You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

By continuing to use our website, you consent to the use of cookies as described in this policy.

6. Data Retention

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Booking records are typically retained for 7 years for accounting and legal purposes.

7. Your Rights

Under GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data ("right to be forgotten")
• Object to or restrict processing of your data
• Data portability
• Lodge a complaint with the Estonian Data Protection Inspectorate (Andmekaitse Inspektsioon)

To exercise any of these rights, please contact us at reservations@threesistershotel.ee.

8. Third-Party Services

Our website integrates with the following third-party services:

• Google Analytics (GA4): Website analytics. Google Privacy Policy
• Cloudbeds: Booking management system. Cloudbeds Privacy Policy
• Google Maps: Embedded maps. Google Privacy Policy

9. Changes to This Policy

We may update this Privacy and Cookie Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this policy periodically.

10. Contact

If you have any questions about this Privacy and Cookie Policy, please contact us at:
reservations@threesistershotel.ee
+372 588 06128